Robert Connors, M.D., has been a pediatric surgeon for more than 25 years. And as president of Helen DeVos Children's Hospital in Grand Rapids, Michigan, he always keeps a trained eye on areas of possible improvements. That's why he launched the "Call me Bob" initiative, which encourages physicians at Helen DeVos Children’s Hospital to work on a first-name basis with staff members. The goal: to eliminate hierarchies and foster the kind of trusted, comfortable communication essential to building a high-functioning team focused on patient safety and quality care.
Here's more from Connors on helping teams improve:
"Open up opportunities for improvement. We're blessed in health care by having such talented people, but we don't always focus on getting better. Our success comes from our people, and the real success for them comes in the satisfaction and enthusiasm they feel when working on really high-functioning, great teams. And when you build that, everything gets better. Your institution is safer, you're providing higher-quality care, and the experiences you give your patients and families are exceptional.
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