• Case Study

Improve Retention, Reduce Turnover and Standardize Education for NICU Nurses

Ensure consistent standards of care and patient safety in the NICU.

Hiring nurses at Providence St. Joseph Health was no problem, but retaining them was another story. The system’s turnover rate for first-year graduate RNs (residents) rose to about 21 percent, and the use of agency RNs hit an all-time high. NICU nursing leaders recognized they needed to act to improve nurse retention and education.

This case study outlines how a multi-state health system standardized NICU curriculum across 25 facilities.