Encourage employees to step out of their comfort zones.
Change is difficult for everyone, including health providers. But John Bancroft, M.D., says this way of thinking is counter-intuitive. Medical care changes all the time due to new discoveries, technologies and evolving standards. "We often hold firmly to practices that are familiar, even when conditions change," says Bancroft, chief of Pediatrics at The Barbara Bush Children's Hospital in Portland, Maine.
"We try harder, rather than consider a new and different approach is needed." To help employees welcome change and be courageous, innovation is an organizational value. The organization put this into action by cross-training nurses in the inpatient, pediatric and neonatal intensive care units. Nurses volunteered to step out of their comfort zones and learn new skills so they can respond to spikes in volume or acuity.
Staff partnered with pharmacists to bring medication consultation services directly into patient rooms to enhance medication compliance and understanding. "If we can build an everyday culture that supports care team members and allows them to lean into change, then we've helped ourselves in pursuit of our mission and vision."
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