Operations & Performance Improvement

Children’s hospitals face huge challenges to improve patient outcomes, decrease costs and transform the delivery of care – like offering more coordinated care – while maintaining training programs for the next generation of pediatricians and specialists. Our resources help hospitals improve operational efficiency, including the environment of care and patient satisfaction, and drive costs out of the health care system.


Children's Hospital Addresses Provider Resilience Through Narrative Medicine
April 12, 2021

A story-telling resource to benefit providers, patients and families.

COVID-19: Policy Resources for Children's Hospitals
April 9, 2021

This resource hub is designed to help you track policy-related resources helpful to your work during the COVID-19 crisis.

Reduce Burnout as an Organization with the Power of Teams
April 5, 2021

How teams can use the four pillars of resilience to support one another and improve resilience.

Analysis or Summary
Congressional Relief Legislation and Children's Hospitals Requests in Response to COVID-19
April 1, 2021

Multiple packages for COVID-19 relief have passed to date. Read more about them here.

Leadership Tip: 3 Keys to Successful Projects
March 31, 2021

Directing a team toward a milestone achievement requires the right mix of determination and motivation.

The Financial Impact of the COVID-19 Pandemic on Children’s Hospitals
March 30, 2021

This March 2021 report highlights the effects of the pandemic on pediatric hospitals by analyzing volume and financial data of the past year.

Pandemic-Inspired Community Art Helps Heal
March 23, 2021

Children’s hospital recycles screening stickers to create art, promote healing.

Analysis or Summary
COVID-19 Emergency Declaration Timeline
March 19, 2021

The COVID-19 public health emergency will likely be extended to the end of 2021.

Announcement or News
Communications: COVID-19 Vaccine Education Initiative
March 18, 2021

The Ad Council and COVID Collaborative are leading a massive communications effort to educate the American public and build confidence around the COVID-19 vaccines.

Announcement or News
Letter to the Editor Flags COVID-19 Financial Impact to Children’s Hospitals
March 17, 2021

Children's hospitals have not recovered to pre-pandemic levels.

Press Release
Children's Hospitals' Statement on Enactment of the American Rescue Plan of 2021
March 11, 2021

Children's hospitals applaud the enactment of the American Rescue Plan, which contains numerous provisions benefitting the health and well-being of children and families.

Analysis or Summary
COVID-19 Provider Relief Fund Summary
March 5, 2021

A summary of the COVID-19 Provider Relief Fund, including allocated and disbursed funds.

Strategies to Help Families Improve Appointment Adherence
February 25, 2021

Reduce no-shows by engaging with patients and families in new ways.

Use These Digital Tips to Build Engagement with Patient Families
February 24, 2021

Children's hospitals should be where patients and families are—in a digital world.

Children's Hospital Takes COVID-19 Screening Virtual
February 24, 2021

Telemedicine proves invaluable as this children’s hospital combats the COVID-19 pandemic.

Leadership Tip: Bridging the (Multiple) Generation Gap
February 23, 2021

How well leaders can bring together four—or more—generations of workers to drive effectiveness and the direction of their organizations.

Research Suggests Breast Milk Can Help Fight COVID-19
February 23, 2021

Study results support keeping COVID-19 positive mothers with their newborns

Analysis or Summary
Chart of Section 1135 Waivers for State Medicaid/CHIP COVID-19 Response
February 19, 2021

This chart summarizes approved state 1135 waivers of Medicaid and CHIP requirements and will be updated as CMS approves additional states' requests.

Reference Material
COVID-19 Vaccine Inventory Management Best Practices
February 18, 2021

Successful management of vaccine includes strategies to optimize the number of persons receiving first doses while ensuring access to second doses.

Case Study
Staffing Analytics, Volume Data Drives Improvements in Radiology Department
February 17, 2021

Through the PROSPECT data program, Children's Hospital New Orleans was identified as a top performer for staffing efficiency.

Letter or Testimony
CHA Signs on to Letter to Hill Seeking COBRA Support in COVID-19 Relief Legislation
February 10, 2021

We joined a letter urging Congress to include additional COBRA funding support in the next COVID-19 relief package.

Case Study
Flexible Staffing Creates an Efficient Radiology Department
February 8, 2021

Through CHA’s PROSPECT data program, Monroe Carell Jr. Children's Hospital at Vanderbilt was identified as a top performer.

Commentary: Children’s Hospitals Must Take Bold Action
February 1, 2021

Let's embrace new strategies, take risks, and be bold together

Finding Inspiration in Challenging Times
February 1, 2021

A pediatric physical therapist learns to lean on his coworkers.

CARE Award


Transforming care delivery and payment for children with medical complexity