Operations & Performance Improvement

Children’s hospitals face huge challenges to improve patient outcomes, decrease costs and transform the delivery of care – like offering more coordinated care – while maintaining training programs for the next generation of pediatricians and specialists. Our resources help hospitals improve operational efficiency, including the environment of care and patient satisfaction, and drive costs out of the health care system.

Resources

Article
How Popcorn Helps One Hospital Enhance the Patient Experience
May 15, 2018

Providing a sense of hope to patients and families is a primary goal at Scottish Rite Hospital, and it goes beyond the skill and expertise of its ...

Article
3 Tools That are Enhancing the Patient and Family Hospital Experience
May 3, 2018

These strategies also help raise patient family satisfaction rates.

Article
Leadership Tip: Never Underestimate the Power of Listening
May 3, 2018

After more than 30 years working in a children's hospital, Kurt Newman has experienced it all.

Article
Meet CHA Board Member Sandra Fenwick
April 27, 2018

Sandra Fenwick has served on the CHA Board of Trustees since 2016.

Report
Attracting the Millennial Generation Workforce to Children's Hospitals
April 26, 2018

National research offers insights into effective strategies to recruit, engage and retain millennial employees in children’s hospitals.

Article
3 Tips for Recruiting and Retaining Millennial Employees
April 18, 2018

It takes a different approach to recruit and retain 20- and 30-somethings.

Case Study
Targeted Intervention to Improve Wellness of Hospital Employees with Hypertension
April 12, 2018

St. Jude leaders revealed the best ways to help their staff stay healthy through a data-driven approach using the Claims and Health Analytics ...

Article
8 Ideas to Drive Future Results at your Children’s Hospital
February 15, 2018

Take a closer look at these easy-to-implement ideas from your peers that your hospital can use to drive results into the future.

Article
5 Ideas for Improving Patient Safety and the Family Experience
February 15, 2018

Hospitals share their strategies for improving patient family engagement, clinical care and communication.

Article
What to Plan for When Tackling a Multi-year Building or Construction Project
February 15, 2018

Hospital facility features advances in family-centered care, environmentally sustainable green design and state-of-the-art surgical diagnostic suites.

Article
What the New Tax Reform Law Means for Children's Hospitals
February 15, 2018

Hospitals and health systems face a new reality now that the tax reform bill has been signed into law.

Article
Rounding Robots Connect with Hospital Patients and Staff
January 31, 2018

Robot technology helps leaders at Nicklaus Children's Hospital interact with patients more than 100 miles away.

Article
Leadership Tip: Find Solutions from the Care Teams on the Front Lines
January 24, 2018

For help tackling big problems, turn to the teams in the hospital that are seeing the issues firsthand.

Article
Leadership Tip: Get Fresh Perspective From Others
January 3, 2018

Ideas can come from unexpected places.

Article
What the New Hypertension Guidelines Mean for Employee Wellness
November 29, 2017

Children’s hospitals are using data to assess the needs of their employee populations after revised guidelines on high blood pressure were released.

Article
Leadership Tip: What it Means When a Team Member Says Something Isn't Doable
November 14, 2017

When someone says something can't be done, it's their way of putting their head in the sand.

Article
How to Build an Innovation Pitch Team
November 8, 2017

Generating and implementing new ideas and processes doesn't have to take a lot of time or cost a lot of money.

Article
Leadership Expert: How to be More Productive by Pursuing Less
November 8, 2017

Feeling busy but not productive? That means it's time to take a step back and consider making some changes.

Article
A Low-risk Approach to Innovation for Children’s Hospitals
November 8, 2017

Innovation doesn't necessarily mean "disruption." Here's how to be strategic with a smaller-scale approach.

Article
Test Utilization Management Program Helps Hospitals Avoid Costs
October 27, 2017

A test utilization management program can help children's hospitals reduce lab costs, avoid unnecessary blood draws and improve care.

Article
What Different Generations Want From a Health Care Experience
October 27, 2017

Generations of parents and patients expect different things from their experience in a children's health care setting. Is your hospital keeping up?

Article
Board Member Q&A: Kimberly Cripe
October 27, 2017

She has served on the CHA Board of Trustees since 2015.

Article
Leadership Tip: Disrupt the Chain of Command
October 12, 2017

Active, two-way dialogue helps create new opportunities.

Article
Hospital CEO Perspective: Organizational Values Define Culture
September 20, 2017

Peggy Troy, the CEO of Children's Hospital Wisconsin, shares why values are so important.

Article
Two Weeks, Two Hurricanes, 20 Children's Hospitals
September 7, 2017

How children's hospitals prepared for Hurricanes Harvey and Irma.

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CARE Award Delivery System Transformation

An ambitious, national project is underway to test new payment and delivery models for children with medical complexity.