Operations & Performance Improvement

Children’s hospitals face huge challenges to improve patient outcomes, decrease costs and transform the delivery of care – like offering more coordinated care – while maintaining training programs for the next generation of pediatricians and specialists. Our resources help hospitals improve operational efficiency, including the environment of care and patient satisfaction, and drive costs out of the health care system.


Resources

Article
3 Emerging and Enduring Challenges in Pediatric Health Care
January 30, 2020

Children's hospitals are trying different ways of doing things in the face of evolving challenges.

Article
Mindfulness-Based Training Can Help Those in Stressful Health Care Environments
January 30, 2020

A military veteran design mindfulness-based training to assist those in extreme stress environments.

Article
The Secrets to Stellar Customer Service in Health Care
January 30, 2020

Give hospital employees the skills and confidence to tackle tough customer service challenges.

Article
Enhancing Diversity in the Nursing Workforce
January 30, 2020

This hospitals program recruits nurses from underrepresented groups.

Article
Children's Hospitals Enter 2020 With Renewed Focus on Priorities
January 30, 2020

A new year presents new opportunities.

Article
The QI Project that Helped a Children's Hospital Improve Patient Flow
January 29, 2020

Through a more efficient discharge system, Cincinnati Children’s reduced costs to families and insurers, and improved the overall patient experience.

Article
Leadership Tip: The Power of Asking Questions
January 23, 2020

R. Lawrence Moss has worn many different leadership hats on his way to becoming president and CEO of Nemours Children's Health System.

Article
Leadership Tip: Parents, Front Line Staff Invaluable Resources for Patient Care
December 31, 2019

Parents and nurses are the closest to every patient, and it’s pivotal for physicians and health care leaders to listen to them.

Article
Staffing Trends Leaders Rely on to Improve Department Efficiency
December 16, 2019

Leaders in children’s hospital emergency departments develop ground rules that can help any department operate more efficiently.

Article
Controlling Pediatric IV Acetaminophen Use Reduces Safety Risks and Medication Waste
December 11, 2019

Here’s how children’s hospitals improved their drug use policies.

Article
4 Ways High-Performing EDs Balance Staffing and Promote Resiliency
December 3, 2019

Children’s hospitals are developing staffing practices that produce high-performing emergency departments without sacrificing attention to employee resilience.

Article
Drone Test Flight Could Expedite Organ Transplants
December 3, 2019

On-demand organ delivery could reduce the amount of time a patient waits for transplant surgery once an organ is available.

Reference Material
Identify Potential Burnout on Your Team
December 3, 2019

Children's hospitals face one-of-a-kind challenges when it comes to managing the weight of the job.

Article
How Provider Stress Can Lead to Cognitive Bias and Diagnostic Errors
December 3, 2019

Burnout rates are on the rise and can have patient repercussions. Use these seven strategies to reduce the risk of diagnostic errors to avoid cognitive biases in patient care.

Article
1 in 3 Professionals Are Burned Out. Are You?
December 1, 2019

People working in health care are statistically more likely to experience burnout than most other industries.

Article
Passing Notes: Children's Hospitals Improve Transparency for Patients, Families
November 11, 2019

As children’s hospitals aim for better transparency with patients, families gain access to physician notes.

Article
4 Lessons Learned When Creating a Standard of Care in a Health System
November 6, 2019

Weaving together children’s and adult hospitals into one system can create varied standards of care. This hospital system keeps the needs of children at the forefront while integrating hospitals and expanding care access.

Article
Pediatric Hospital Leaders Explore Challenges in Health Care
November 5, 2019

Children’s hospital leaders gather at Annual Leadership Conference to discuss strategy and examine evolving challenges in health care.

Article
Defining Our National Children’s Hospital Community
October 24, 2019

No matter what a children’s hospital’s size, kids come first.

Article
Strategies to Help Families Improve Appointment Adherence
October 24, 2019

Reduce no-shows by engaging with patients and families in new ways.

Article
Help Hospital Employees Find Resilience and Reduce Burnout
October 24, 2019

Children’s hospitals can take steps to improve employee resiliency as the industry faces a rise in burnout.

Article
Bringing up the Next Generation of Children's Hospital Workers
October 24, 2019

Children’s hospitals are working to attract and recruit tomorrow’s health care workers through educational programs and internships.

Article
Reduce Physician Burnout with EHR Enhancements
October 24, 2019

How one hospital’s physician informatics program is pairing analysts and clinicians for improvements in the electronic health record that reduce challenges and employee burnout.

Article
Children's Hospitals Improve Transparency for Patients, Families
October 23, 2019

As children's hospitals aim for better transparency with patients, families gain access to physician notes.

Article
Are You Prepared to Guard Against Data Breaches?
October 23, 2019

Health care ranks as the costliest industry when it comes to recovering from a data breach. Here’s one leader’s perspective on how to address data security in a children’s hospital.

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Transforming care delivery and payment for children with medical complexity