• Case Study
  • August 20, 2019

Manage Productivity in a Pediatric Emergency Department

PROSPECT Data Comparison of Children’s Hospital of Orange County

CHA members: Access recorded webinar and presentation slides here.

CHA analysts compared four staffing criteria from the PROSPECT program to identify high-performing pediatric emergency departments (EDs). Children’s Hospital of Orange County (CHOC) emerged as one of the top four hospitals. 

Leaders at CHOC constantly monitor acuity levels and census throughout the hospital to successfully manage productivity in the ED. The charge nurses operate with latitude to meet the patient and caregiver ratios set by the state of California. Melanie Paterson, chief nursing officer, works with the philosophy that every nurse is a leader, and she supports that by openly discussing finances at every meeting. The repetition and transparency allow managers and charge nurses to get a clear picture of productivity levels and understand staffing strategies.

This overview explains a few of the tools CHOC uses to adjust to patient volume and efficiently deliver care.