Improve agility and help IT teams manage costs with a new software-defined IT infrastructure.
By Jose Bellas
Frontline workers are the heroes of our time. We see their dedication as they work long hours in varying conditions to provide the best possible care to their patients. What we don’t see is the underlying IT infrastructure that makes that work possible. Today, technology has become another utility, like water or electricity. You can’t survive without it, especially in the health care sector.
Based in the heart of Miami, University Health Care is a private medical provider dedicated to comprehensive, dependable care for our community. I joined University Health Care in 2013 as an IT director, then became chief information officer in 2017. We are acutely aware of our role within the organization: without IT, we can’t function. We have our hands in pretty much everything, and anything technical falls within my wheelhouse.
Back in 2013, University Health Care was at an impasse. From the minute I came through the door, I knew we could no longer grow with our existing infrastructure. We had a lot of disparate solutions from various vendors, including a bunch of different bare metal servers and appliances.
That led to multiple rounds of the blame game: Whenever a problem came up, every vendor said the problem is due to another vendor’s solution. It’s very time-consuming and frustrating to work through that chaos and confusion, especially if a vendor has outsourced their support.
Coming to work felt like walking underwater: constantly moving but not getting anywhere. Our phone and network problems, compounded on top of day-to-day IT issues, were a barrier to progress. Not only that, but it’s demoralizing and exhausting for an IT team to deal with these issues day in and day out.
My mandate was to help alleviate these issues. I first identified the need to upgrade our server infrastructure and consolidate everything under one vendor. Having one point of contact instead of multiple would make the job easier, especially for a lean workforce.
The best way to accomplish this would be through hyperconverged infrastructure (HCI). Learn more about our complete journey and how University Health care combined its traditional data center into one source.
Jose Bellas is the chief information officer at University Health Care in Miami.