• Conference/Meeting
  • March 17-22, 2019

2019 Quality and Safety in Children's Health Conference

  • Concurrent
  • March 20, 2019
  • 08:00 AM - 09:00 AM

Quality 3.0: Patient Experience as an Organizing Principle for Driving Quality

Fiona Levy, MD, MBA, Executive Director, Sala Institute for Child and Family Centered Care, Hassenfeld Children's Hospital at NYU Langone
Paul Sharek, MD, MPH, Vice President, Chief Quality and Safety Officer, Seattle Children's
Beth Silber, MPA, Family Consultant, Hassenfeld Children's Hospital at NYU Langone

Description: Focusing on the achievement of optimal patient and family experience may serve as a broader and more balanced approach to improving health care quality than traditional work streams.  Patient experience encompasses all of the IOM domains of quality as well as other dimensions of care including satisfaction, engagement, and resilience. Survey instruments such as CAHPS are common sources of patient experience metrics, but other measurement strategies can also reflect patient experience. Join us to hear about how children’s hospitals are approaching the next generation of quality through integrated patient experience measurement models. 

Learning Objectives: 

  1.  Explain how the lens of Patient Experience can help prioritize and unify seemingly disparate improvement needs at our hospitals.
  2.  Describe innovative approaches to measurement to better understand patient experience in a broader context.