Description: Focusing on the achievement of optimal patient and family experience may serve as a broader and more balanced approach to improving health care quality than traditional work streams. Patient experience encompasses all of the IOM domains of quality as well as other dimensions of care including satisfaction, engagement, and resilience. Survey instruments such as CAHPS are common sources of patient experience metrics, but other measurement strategies can also reflect patient experience. Join us to hear about how children’s hospitals are approaching the next generation of quality through integrated patient experience measurement models.
Nationwide Children’s Hospital aimed to reduce the wait times to new patients with behavioral health needs through a series of structured quality improvement efforts.
How one hospital made important clinical practice changes that produced measurable results within five months.
Learn how PEWS allow for real-time feedback and education of teams and individuals.
Dell Children's created a plan to integrate behavioral health into the children's hospital at the access point.
Program that individualizes care and promotes a safe place for healing and wellness.
Children's Health Network aims to improve how an organization of primary care facilities use an operational framework.
Electronic medical record (EMR) tools improve access to specialty care and reduce health care costs.
Sometimes the minute details in a children's hospital experience can greatly impact a patient's recovery, all by inspiring joy.
Children's Hospital Colorado outlines its approach to determining pediatric-specific recommendations for opioid prescribing.
Champions for Children's Health
©Children's Hospital Association