• Conference/Meeting
  • March 17-22, 2019

2019 Quality and Safety in Children's Health Conference

  • Plenary
  • March 19, 2019
  • 03:00 PM - 04:30 PM

Plenary Session with Ingrid Fetell Lee

Putting Joy to Work

In the pursuit of business success and bottom-line results, joy is an attribute that can often seem trivial or unimportant. But the irony is that joy originally evolved to motivate our early human ancestors to pursue goals, and psychologists are beginning to understand that rather than being a distraction from success, joy actually fuels it. Studies show joyful doctors make better diagnoses, joyful salespeople improve customer satisfaction, and joyful employees are up to 12% more productive. In this presentation, Lee shows how to bring joy to every level of an organization, from the physical environment to leadership behaviors, to improve employee health and retention, innovation and collaboration, and organizational success.

Ingrid Fetell Lee is a designer and author whose groundbreaking work reveals the hidden influence of our surroundings on our emotions and wellbeing. As the author of Joyful: The Surprising Power of Ordinary Things to Create Extraordinary Happiness and founder of The Aesthetics of Joy, she empowers people to find more joy in life and work through design. In 2018, she gave the closing address at TED; her talk “Where Joy Hides and How to Find It” received a standing ovation.

Lee has over twelve years of experience in design and branding, most recently as Design Director of global design and innovation company IDEO's New York office, having led design programs for Target, Condé Nast, Eileen Fisher, American Express, Kate Spade, Diageo, Pepsico, and the US government, among others. She has been featured as an expert on design and joy by outlets such as The New York Times, Wired, PRI's Studio 360, CBC's Spark, Psychology Today, and Fast Company. She was a founding faculty member in the Products of Design program at the School of Visual Arts in New York City. Her design work has been exhibited at imm Cologne, Germany.

Ingrid holds a Master’s in Industrial Design from Pratt Institute and a Bachelor’s in English and Creative Writing from Princeton University.