Building Better Access and Retention in Behavioral Health (repeat session from 9:15 a.m.)
Summary: A nationwide shortage of psychiatry providers combined with high demand for behavioral health services resulted in poor access to behavioral health care. Nationwide Children’s Hospital aimed to reduce the wait times to new patients with behavioral health needs through a series of structured quality improvement efforts.
Description: Nationwide Children’s Hospital developed three key interventions within the behavioral health service line to build capacity to meet the growing need of behavioral health services: implementation of Just-in-time (JIT) scheduling, reducing staff turnover and expanding the nursing scope. JIT scheduling increased the volume of scheduled referrals and helped reduced no-show rates. Expansion of psychiatric mental health nursing role in assessments and care coordination helped support providers in managing high patient volume. The organization is evaluating a new preceptorship model to improve job satisfaction and reduce turnover to preserve experienced staff.
1. Discuss approaches to improve access to behavioral health services.
2. Assess the challenges involved in improving behavioral health access.
Highlights from this session:
- Faced with an average of 128 days wait for new patients, the hospital made three changes to improve access to behavioral health services
- Tactics for scheduling new patients and urgent assessment referrals